Refund policy
# Return and Refund Policy
**Effective Date: July 25, 2026**
**Brand: BagsByRoy**
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## 1. Overview
This Return and Refund Policy ("Policy") governs all purchases made through BagsByRoy and is binding upon completion of any order. By placing an order with BagsByRoy, you acknowledge that you have read, understood, and agreed to the terms set forth in this Policy. This Policy is designed to comply with applicable United States federal and state consumer protection laws, including but not limited to the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
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## 2. Limited Return Window — 90-Day Guarantee
BagsByRoy offers a **90-day limited return window** from the date of confirmed delivery, as recorded by the carrier's tracking system. Requests submitted after the 90-day period has elapsed will be automatically denied and no exceptions will be made under any circumstances. The 90-day period is calculated strictly from the delivery confirmation date, not from the date of purchase, date of shipment, or date of receipt of any shipping notification.
To initiate a return, you must contact BagsByRoy by email at **bagsbyroy@outlook.com** within the 90-day window. Requests submitted after this period — regardless of the reason stated — will not be considered.
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## 3. Eligibility Requirements — Strict Conditions Apply
Returns are only accepted when **all** of the following conditions are simultaneously met. Failure to satisfy any single condition will render the item ineligible for return or refund, and the item will be returned to the customer at the customer's expense or discarded if return shipping is not arranged within 14 calendar days of notification.
**3.1 Condition of the Product**
The item must be returned in its **original, unaltered condition**:
The product must be completely unused and in the same condition in which it was received. The original packaging must be intact, unopened, and undamaged. All original tags, labels, tissue paper, dust bags, or any other original packaging materials must be present and attached. The factory seal or any protective covering, where applicable, must be unbroken and untouched. The item must show no signs of use, wear, odor, staining, soiling, perfume, cosmetics, moisture, or any form of manipulation or alteration. The item must not have been washed, ironed, or subjected to any cleaning process.
**3.2 Proof of Purchase**
The original order confirmation email and order number must be provided at the time of the return request.
**3.3 Photographic Documentation**
At the time of submitting the return request, the customer must provide clear photographic evidence showing the item in its original condition, the intact packaging, all tags and labels, and any alleged defect or damage where applicable.
**3.4 Return Authorization**
No return will be accepted without prior written authorization from BagsByRoy. Unauthorized returns — meaning any items shipped back without a Return Merchandise Authorization (RMA) number issued by BagsByRoy via email — will be refused upon delivery and returned to sender at the sender's expense, or held for 14 calendar days pending arrangement of return shipping by the customer. BagsByRoy bears no responsibility for items returned without authorization.
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## 4. Non-Returnable and Non-Refundable Items — Exclusions
The following items and circumstances are expressly excluded from this Policy and are not eligible for return or refund under any conditions:
Any item that has been used, worn, washed, or otherwise handled beyond what is necessary to inspect its condition upon receipt. Any item that is not in its original, sealed packaging. Any item from which tags, labels, or any identifying materials have been removed. Any item that shows signs of alteration, modification, customization, or repair not performed by BagsByRoy. Any item damaged due to misuse, negligence, accident, improper storage, or normal wear and tear. Any item purchased during a promotional event, flash sale, or marked as a final sale at the time of purchase. Any item where the return request is submitted after the 90-day return window. Any order for which the customer claims non-delivery when carrier tracking confirms delivery to the address provided at checkout. Any situation where the customer has failed to retrieve a package held at a carrier facility following a failed delivery attempt.
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## 5. Manufacturing Disclosure — Industrial Production
Due to high demand, products that were previously handmade have transitioned to manufacturing in industrial facilities. By communicating this transition in the present Policy, BagsByRoy assumes no responsibility for claims based on expectations of a handmade or artisan product. The customer, by completing a purchase, expressly accepts this condition. No return, refund, or dispute will be honored on the basis that the product was expected to be handmade, artisanal, or hand-crafted.
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## 6. Return Shipping — Customer's Sole Responsibility
All costs associated with returning a product to BagsByRoy are the **sole responsibility of the customer**. This includes, without limitation:
All outbound and return shipping fees. Packaging materials required for safe return shipment. Carrier insurance, if the customer chooses to insure the return shipment. Any customs duties, import fees, or taxes that may arise during transit.
BagsByRoy strongly recommends that customers use a trackable, insured shipping method for all returns. BagsByRoy is not responsible for items lost, stolen, or damaged in transit during the return shipment. If a returned item is not received by BagsByRoy due to loss or damage during return transit, no refund will be issued.
**Original outgoing shipping charges are non-refundable under all circumstances**, including but not limited to cases of defective merchandise, incorrect items, or any other reason.
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## 7. Inspection and Refund Processing
**7.1 Inspection Period**
Upon receipt of the returned item, BagsByRoy will conduct a thorough physical inspection of the product to verify that all eligibility conditions set forth in Section 3 are fully met. This inspection process may take **up to 10 business days** from the date of receipt of the returned item. The inspection period begins only upon confirmed receipt of the package at BagsByRoy's facility, not upon shipment by the customer.
**7.2 Refund Decision**
If the returned item passes inspection and is deemed fully eligible, BagsByRoy will issue a refund to the original payment method used at the time of purchase. The refund amount will reflect the purchase price of the item only. **Original shipping charges are not refundable under any circumstances.**
If the returned item fails inspection — meaning it does not meet all conditions stated in Section 3 — the return will be rejected. BagsByRoy will notify the customer via email within 5 business days of completing the inspection. The customer will then have 14 calendar days to arrange and prepay for the item to be shipped back to them. If no arrangement is made within 14 calendar days, BagsByRoy reserves the right to dispose of the item without further liability.
**7.3 Refund Timeline**
Once a refund is approved, it will be processed within **7 business days**. After processing, the time required for the refund to appear in the customer's account depends entirely on the customer's bank or payment processor and may take an additional 3 to 10 business days. BagsByRoy is not responsible for delays caused by financial institutions or payment processors.
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## 8. Order Cancellations
**Once an order has been submitted and payment has been confirmed, it cannot be cancelled, modified, or redirected.** Orders enter processing immediately upon confirmation, and BagsByRoy is unable to intercept or halt an order once it has been submitted to the fulfillment process. This applies without exception regardless of the reason for the cancellation request, including but not limited to buyer's remorse, accidental orders, or duplicate orders.
If you wish to return an item after it has been delivered, you must follow the return procedure outlined in this Policy.
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## 9. Shipping and Delivery Delays — No Refund Entitlement
All orders are subject to a processing time of **1 to 3 business days** before shipment. After processing, estimated delivery time is **13 to 20 business days** from the date of shipment. These are estimates only and are not guaranteed delivery dates.
**Shipping and delivery delays — regardless of their cause or duration — do not entitle the customer to a cancellation, refund, or any form of compensation.** Delays caused by carrier logistics, customs processing, adverse weather conditions, force majeure events, national holidays, postal service disruptions, or any other factor outside BagsByRoy's direct control are expressly excluded from any refund or compensation obligation. Once an order has been handed to the carrier, BagsByRoy has no control over transit times and assumes no liability for delays occurring in transit.
Customers are advised to allow the full estimated delivery window to elapse before contacting BagsByRoy regarding shipping status.
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## 10. Damaged or Defective Items
If you receive an item that is damaged or defective upon delivery, you must notify BagsByRoy by email at **bagsbyroy@outlook.com** within **5 business days** of the confirmed delivery date. Your notification must include your order number, a detailed written description of the damage or defect, and a minimum of three clear photographs documenting the issue, including photographs of the outer packaging.
Damage or defect claims submitted after the 5-business-day window will not be accepted. Damage caused during return transit is not the responsibility of BagsByRoy. BagsByRoy reserves the right to request additional documentation and to determine in its sole discretion whether a reported defect constitutes a manufacturing defect or damage caused by the customer or carrier. In cases of confirmed manufacturing defects, BagsByRoy's sole obligation shall be, at BagsByRoy's election, to issue a replacement or a refund of the purchase price, excluding original shipping charges.
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## 11. Chargebacks and Payment Disputes
BagsByRoy strongly encourages customers to contact us directly at **bagsbyroy@outlook.com** before initiating any chargeback or payment dispute with their bank or payment provider. Filing a chargeback for a transaction that falls within the scope of this Policy — where the customer has not first attempted resolution through BagsByRoy's return process — may be considered fraudulent misrepresentation. BagsByRoy reserves the right to contest any chargeback by providing transaction records, shipping documentation, delivery confirmation, and this Policy as evidence to the relevant payment processor.
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## 12. Governing Law and Dispute Resolution
This Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States. BagsByRoy makes no representation that this Policy is appropriate or compliant with laws of jurisdictions outside the United States. Customers purchasing from outside the United States do so at their own risk and are solely responsible for compliance with local laws.
Nothing in this Policy limits any rights that may be afforded to customers under applicable mandatory consumer protection laws that cannot be waived by contract.
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## 13. Contact
For all return and refund inquiries, please contact BagsByRoy exclusively by email:
**bagsbyroy@outlook.com**
Please allow up to **3 business days** for a response. Include your order number in the subject line of your email to expedite processing.
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## 14. Policy Modifications
BagsByRoy reserves the right to modify this Policy at any time without prior notice. The version of the Policy in effect at the time of your purchase will govern your transaction. Continued use of BagsByRoy's store following any modification constitutes acceptance of the revised Policy.
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*BagsByRoy — Last Updated: July 25, 2026*