Shipping policy
# SHIPPING POLICY
**Effective Date: July 25, 2026**
**Brand: BagsByRoy**
**Contact: bagsbyroy@outlook.com**
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## 1. OVERVIEW
This Shipping Policy governs all orders placed through BagsByRoy and forms part of our Terms of Service. By completing a purchase, you confirm that you have read, understood, and agreed to the terms set forth in this policy. BagsByRoy reserves the right to update this policy at any time; the version in effect at the time of your purchase will apply to your order.
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## 2. PRODUCT DESCRIPTION AND MANUFACTURING NOTICE
BagsByRoy offers a quilted duffel/bowling bag. Intended use: travel bag, weekend bag, and gym bag at carry-on size.
**Manufacturing Transition Notice:** Due to high demand, products that were previously produced on a handmade (handcrafted) basis are now manufactured in industrial facilities. By disclosing this transition within these terms and conditions, BagsByRoy assumes no liability for claims based on expectations of handmade or handcrafted product characteristics. By completing a purchase, the customer expressly acknowledges and accepts this manufacturing change.
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## 3. ORDER PROCESSING
All orders are subject to a processing period of **1 to 3 business days** from the date payment is confirmed. Business days are defined as Monday through Friday, excluding federally recognized U.S. public holidays.
Orders placed on weekends or federal holidays will begin processing on the next available business day. BagsByRoy does not guarantee same-day or next-day processing under any circumstances. Processing time is separate from and in addition to the transit time described in Section 4.
During peak seasons, promotional periods, or circumstances beyond our reasonable control, processing times may be extended. Such extensions do not constitute a breach of contract and do not entitle the customer to cancellation or refund.
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## 4. SHIPPING TIMEFRAMES
Once an order has been processed and dispatched, estimated transit time is **13 to 20 business days**. This estimate begins on the date the order is handed to the carrier and does not include the processing period described in Section 3.
The total estimated time from order placement to delivery is therefore **14 to 23 business days** under normal circumstances.
All shipping timeframes are estimates only. They are not guaranteed delivery dates and do not constitute a contractual commitment. Actual delivery may vary due to carrier capacity, customs clearance procedures, weather events, natural disasters, labor actions, public health emergencies, international logistics delays, or other circumstances outside BagsByRoy's control. None of these circumstances entitle the customer to cancellation, refund, or compensation of any kind.
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## 5. SHIPPING DESTINATIONS
BagsByRoy currently ships within the United States. Availability of shipping to specific U.S. territories or addresses may vary. If your order cannot be fulfilled to your location, you will be notified by email at bagsbyroy@outlook.com.
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## 6. SHIPMENT CONFIRMATION AND TRACKING
Once your order has been dispatched, you will receive a shipment confirmation email containing tracking information, where available. It is your responsibility to monitor your tracking number and be available to receive the package. BagsByRoy is not responsible for missed deliveries, packages held at carrier facilities, or delivery failures resulting from inaccurate or incomplete address information provided by the customer.
If you provide an incorrect or incomplete shipping address at the time of purchase, BagsByRoy is not liable for non-delivery and no refund will be issued under those circumstances.
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## 7. CANCELLATIONS
Orders may be cancelled **only before the order has been dispatched**. Once an order has been handed to the carrier and a tracking number has been generated, the order is considered fulfilled and **cannot be cancelled under any circumstances**. No exceptions will be made regardless of the reason for the cancellation request.
To request a pre-shipment cancellation, you must contact us immediately at bagsbyroy@outlook.com. Cancellation requests are processed in the order received and are subject to the processing window described in Section 3. BagsByRoy does not guarantee that a cancellation request submitted after payment will be honored before dispatch.
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## 8. DELIVERY DELAYS
BagsByRoy is not responsible for shipping delays caused by carriers, customs authorities, weather conditions, natural disasters, public health emergencies, labor strikes, governmental actions, or any other event beyond our direct control. Such delays do not constitute a breach of any obligation on the part of BagsByRoy and **do not entitle the customer to a refund, store credit, replacement shipment, or any other remedy**.
If a package has not arrived within 30 calendar days beyond the estimated maximum delivery date, you may contact us at bagsbyroy@outlook.com for assistance. BagsByRoy will make reasonable efforts to investigate the matter with the carrier but cannot guarantee resolution, replacement, or compensation in all cases.
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## 9. RETURNS AND REFUNDS
### 9.1 Return Eligibility Window
BagsByRoy offers a **90-day limited return window**, measured from the date of confirmed delivery as reflected in the carrier's tracking records. Return requests submitted after this 90-day period will be automatically denied with no exceptions.
### 9.2 Condition Requirements
To be eligible for a return, the product must meet **all** of the following conditions without exception:
- The item must be in its **original, unopened condition**
- All original packaging must be **intact and undamaged**
- All seals, tags, and protective materials must be **unbroken and untouched**
- The item must show **no signs of use, handling, washing, alteration, or manipulation of any kind**
- The item must be returned in the same condition in which it was received
Items that have been opened, used, washed, altered, damaged, or whose packaging has been disturbed in any way are **not eligible for return** and will be refused upon receipt. BagsByRoy's determination of product condition following inspection is final.
### 9.3 Non-Returnable Items and Exclusions
The following are expressly excluded from return eligibility:
- Items that have been opened or used in any manner
- Items whose packaging, seals, or tags have been removed or damaged
- Items that have been personalized, customized, or altered by the customer
- Items damaged after delivery due to customer handling or misuse
- Items returned without prior written authorization from BagsByRoy
- Orders for which the return window has expired
- Items returned without all original packaging and accessories
### 9.4 Return Authorization Requirement
Before returning any item, you must obtain a **Return Merchandise Authorization (RMA)** by contacting bagsbyroy@outlook.com. Returns sent without prior written authorization will be refused at the point of receipt and returned to the sender at the sender's expense. BagsByRoy will not be responsible for any costs associated with unauthorized returns.
### 9.5 Return Shipping Costs
**All return shipping costs are the sole responsibility of the customer.** BagsByRoy does not provide prepaid return labels. The customer is responsible for selecting a shipping carrier, paying all applicable shipping fees, and ensuring the item is adequately packaged and insured for transit. BagsByRoy assumes no liability for items lost or damaged in return transit.
### 9.6 Refund Processing
Refunds are issued **only after BagsByRoy has received and fully inspected the returned item**. Inspection may take up to **10 business days** from the date of receipt at our facility. If the item passes inspection and meets all eligibility conditions stated in Section 9.2, a refund will be processed to the original payment method within **7 to 10 additional business days** following the completion of inspection.
**Original shipping charges are non-refundable under all circumstances.** Refunds will reflect only the product purchase price.
BagsByRoy reserves the right to deny a refund or issue only a partial refund if the returned item does not meet all stated return conditions. The customer will be notified of the outcome by email.
### 9.7 Shipping Delay Refund Exclusion
Shipping or delivery delays, regardless of their cause or duration, **do not constitute grounds for a refund, chargeback request, or any other claim against BagsByRoy**. By placing an order, the customer expressly acknowledges and accepts that delivery timeframes are estimates only and that delays inherent to international and domestic logistics are a foreseeable risk assumed by the customer at the time of purchase.
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## 10. WARRANTY
BagsByRoy provides a **90-day limited warranty** against manufacturing defects, measured from the date of confirmed delivery. This warranty covers defects in materials and workmanship present at the time of delivery and does not cover damage resulting from normal wear and tear, misuse, improper care, accidents, or unauthorized modifications.
To submit a warranty claim, contact bagsbyroy@outlook.com with your order number, a written description of the defect, and photographic evidence. BagsByRoy will evaluate each claim at its sole discretion. Approved warranty claims may result in replacement or refund of the product price at BagsByRoy's election. Original shipping costs and return shipping costs are not covered under this warranty.
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## 11. LOST OR STOLEN PACKAGES
BagsByRoy is not responsible for packages confirmed as delivered by the carrier but reported as lost or stolen by the customer. Once a carrier confirms delivery to the address provided at checkout, BagsByRoy's responsibility for that shipment is discharged. Customers are encouraged to ensure a secure delivery location and to take appropriate measures to receive or secure their packages upon delivery.
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## 12. CONTACT
For all shipping-related inquiries, return authorization requests, and warranty claims:
**Email: bagsbyroy@outlook.com**
Response times may vary. BagsByRoy endeavors to respond to all inquiries within 2 to 5 business days. BagsByRoy does not provide customer support by telephone or physical correspondence.
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## 13. GOVERNING LAW
This Shipping Policy is governed by the laws of the United States of America. Any disputes arising under or in connection with this policy shall be subject to applicable federal and state consumer protection laws. Nothing in this policy is intended to limit any right that cannot be waived under applicable law.
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*BagsByRoy — bagsbyroy@outlook.com — Last updated: July 25, 2026*